Pre-Service Cancellation: Full refund if canceled before activation (72-hour processing).
❌ Post-Activation: No refunds for GeM/tender services (non-reversible government/consultancy fees).
🔄 Partial Refunds: Only for uncompleted work (e.g., 20/50 products uploaded).
⚠️ Exclusions: Client-side errors, third-party issues (e.g., GeM portal delays).
📧 Process: Email request to support@tendersconsultant.com with proof.

📜 Detailed Refund Policy

1. Cancellation Before Service Activation

Scenario Refund Eligibility Processing Time
Cancel via email before work begins 100% refund (minus payment gateway fees) 72 hours
Incorrect/missing client documents No refund N/A

2. No Refund After Activation

  • GeM Registration Fees (paid to government portal).
  • Tender Bid Support (once documents are processed).
  • Consultation Services (after 7 days from booking).

3. Partial Refunds (Rare Cases)

  • Example: Paid for 50 tender alerts; only 30 delivered → Refund for 20 unused alerts.
  • Requires valid proof of service failure on our part.

4. Non-Refundable Scenarios

❌ Tender rejection by authorities.
❌ Client-provided errors (wrong PAN/GST details).
❌ GeM/third-party technical issues.

5. Service Support

Definition Description
Business Hours Support Mon – Sat between 10:00 – 19:00 IST. (10:00 am to 7:00 pm)

📋 Refund Process Flowchart

graph TD  
    A[Request Refund via Email] --> B{Pre-Activation?}  
    B -->|Yes| C[Full Refund in 72hrs]  
    B -->|No| D{Partial Work Done?}  
    D -->|Yes| E[Prorated Refund]  
    D -->|No| F[No Refund]

⚠️ Critical Exclusions

  • Bank charges for failed transactions are not refunded.
  • No guarantees on refund timelines (depends on bank/payment gateway).
  • Fraudulent claims will lead to legal action under Indian IT Act, 2000.

📬 How to Request a Refund

  1. Email: support@tendersconsultant.com with:
    • Payment receipt
    • Reason + supporting documents
  2. Verification: 5 working days.
  3. Approval: Refund processed in 7-30 days (varies by case).

🏛️ Legal Compliance

  • Governed by Consumer Protection Act, 2019 & DPDPA 2023.
  • Jurisdiction: Ahmedabad Courts, Gujarat.

📌 Why Trust Us?

✔ ISO 9001:2015 Certified Tender Consulting Company
✔ 10+ Years in tender consultancy
✔ Transparent policies aligned with Indian law

Need Help?
📧 Email: support@tendersconsultant.com

TendersConsultant.com | Ahmedabad’s Top Tender Bidding Consultancy

Tenders Consultant

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